Helpdesk internal pack
Tiket masalah komputer, fasilitas, dan akses aplikasi dengan prioritas, petugas, tenggat, dan solusi yang wajib ditulis sebelum tiket selesai.
Steps
- Open Add features, find Helpdesk internal under Official packs, and choose Lihat rincian to see every field, the status flow, and who can fill it in.
- Choose Pasang. Nadi checks the pack with the same checker used for AI-made features, then Helpdesk internal appears under Add-on features.
- In Tiket, choose Tambah tiket and fill in masalah, kategori, prioritas and uraian (required).
- Move tiket along its status with the buttons Tangani, Tanya pelapor, Sudah dijawab, Selesaikan and Batalkan; buttons that need extra fields open them first.
Automatic reminders and cards: Tiket prioritas tinggi: ...; Tiketmu selesai: ...; Hari ini target selesai tiket: .... Removing the pack only hides it from the menu; its records stay and come back when you install it again.