Cannot sign in or forgot your password
Reset your password, or sign in by email without one.
Steps
- Open Sign in, then choose Lupa kata sandi? (Forgot password?) next to the password field.
- Write your account email and choose Kirim email. Open the email from Nadi on the same phone or computer and tap its link.
- Set a new password (at least 8 characters). Once saved you are signed in.
- Prefer not to remember a password? Choose Masuk lewat email tanpa kata sandi (Sign in by email) on the Sign in page.
Email not arriving? Check the Spam or Promotions folder. You can resend after 60 seconds. If sign up says the email already has an account, the account exists: sign in instead of signing up again.